Cingular Wireless: Raise Your Bar From the Basement
Doesn’t getting a promised rebate also constitute being able to use the rebate? I always thought so, but it seems that telephone companies, CingularWireless in particular, has found additional ways to squeeze more money from the consumers' pocket.

Here’s my story. I renewed my cellphone contract, formerly held with AT&T, which was recently bought out by Cingular. This simple act of renewal was its own nightmare, since for some legal or other convoluted reason, even though Cingular bought out AT&T, their data records and customer base aren’t a shared entity. But I digress.

After weeks of phone calling and speaking to innumerable cheery young customer service representatives reading from various scripts, I finally was able to order my phone, which came with a promised $50.00 rebate. However, when the phone itself arrived, it contained no rebate coupon so I needed to spend additional time on the phone. It turned out that this was a Cingular phone, but it had become tainted by my previous association with AT&T, so the coupon had to be ordered through a different path.

Cingular received my rebate request on 8/15/2005, processed the request on 9/07/2005 and I received the card in early November. I know because I kept the paperwork. It took about three months to get the rebate, but as a trained consumer, I was glad when it came. However, this was not a check, but a card, similar to a credit card. I used it to pay for a meal. But it was later rejected at most other places like supermarkets.

I got on the phone again. Through Cingular’s labyrinthine customer service center, I was able to find out that the balance on my card was $15.76. A cheery customer service representative advised me that I could use the remainder of the balance by “splitting the difference” with another card.

Really, should we have to go through all this trouble to use a promised rebate? I think not. Instead, I feel that this is simply a clever way for Cingular to collect some of that $50.00 multiplied by a lot of other frustrated consumers like myself, wearing down our resistance to corporate greed by making everything difficult.

I protest!